Shipping policy

Shipping Policy

Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking once your order ships.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

Shipping Restrictions We currently ship within the contiguous United States only. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time. Due to use of multiple suppliers, shipping may reflect what is called split-shipping. This may result in different transit times, and also different shipping rates. This is unfortunately out of our control as some suppliers do not carry certain products that another may carry. 

Perishable & Temperature-Sensitive Items Some products (such as raw and freeze-dried foods) may require special handling. Our suppliers will ship these items with appropriate packaging to maintain freshness. We are not responsible for delays caused by the carrier once the order has left our supplier facility.

Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 2 days of the expected delivery date at snootboopswigglebutts@gmail.com. We'll work with the carrier to resolve the issue as quickly as possible.

Questions? Contact us at snootboopswigglebutts@gmail.com.